Iron Mountain · 2 months ago
Senior Global Account Manager
United States
Full-time
Remote
Senior Level
7+ years expIron Mountain is a leader in records and information management, providing sustainable solutions across various sectors. They are seeking a Senior Global Account Manager to drive growth in their Asset Lifecycle Management business by building and managing strategic accounts and ensuring customer satisfaction through innovative solutions.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Develop and implement strategic account plans to grow market share within OEMs
Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process
Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives
Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution
Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability
Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention
Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings
Drive new business development by hunting for fresh opportunities
Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs
Qualification
Required
Bachelor's or University Degree in Business, Engineering, Technology, or equivalent; MBA preferred
7+ years' experience in sales, account management, or related enterprise hardware services, ideally with exposure to OEM environments
Proven success managing global accounts and building trusted, long-term client relationships
Strong technical aptitude with the ability to understand and communicate complex IT hardware lifecycle processes and supply chain logistics
Experience working with enterprise customers in the hardware or IT logistics space is a major advantage
Exceptional relationship-building skills with a consultative approach to problem-solving and business growth
Ability to navigate and influence rapidly changing organizations and build consensus quickly
Strong business acumen, including financial forecasting, quota management, and contract negotiation
Comfortable working independently and leading a small but growing team
Preferred
MBA preferred
Benefits
Competitive compensation and benefits
Paid time off/holidays
Comprehensive health, wellness, and retirement plans
Opportunities for continuous learning and professional growth
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase