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Crane Company · 2 months ago

Customer Service Admin III

Chandler, Arizona

Full-time

Onsite

Senior Level

5+ years exp

Crane Aerospace & Electronics provides high-performance systems and components to the aerospace and defense sectors. They are seeking a highly skilled Customer Service Administrator to manage administrative activities for assigned customers, acting as a key liaison to ensure exceptional service and communication.

Consumer Goods

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Review and negotiate customer purchase orders for compliance with policies and regulations

Manage purchase orders, ensuring timely and cost-effective fulfillment

Respond to customer RFQs with accurate pricing and delivery commitments

Enter and manage order details in the ERP system, providing acknowledgments to customers

Collaborate with sales and account managers to interpret contracts and agreements

Address past-due payments and recommend credit terms

Process warranty returns and ensure timely resolutions

Build and maintain strong relationships with strategic customers through regular communication

Administer customer portals for returns, credits, and corrective actions

Support accurate customer forecasts and ensure export compliance

Validate customer scorecards and align performance metrics

Coordinate new product shipments and milestone billings

Qualification

ERP systemsExport regulationsITAR complianceMicrosoft OfficePricingContractsOrganizational skillsCommunication skillsProblem-solving skillsCollaborative skills

Required

5-10 years in customer service or related roles

Strong understanding of business administration, export regulations, and ITAR compliance

Proficiency in ERP systems and Microsoft Office

Strong organizational, communication, and problem-solving abilities

Ability to work independently and collaboratively across departments

Experience with pricing, contracts, and customer portals

This role requires access to U.S. export-controlled information

Final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government

Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information

Company

Crane Company

Glassdoor3.7

Crane employees share a proud 150-year-plus history of doing business the right way—treating people fairly, dealing honestly and ethically with customers, suppliers, and shareholders, and working hard to meet or exceed the expectations of customers.

Founded in 1855

Stamford, Connecticut, US

5001-10000 employees