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CVS Health · 2 months ago

Patient Relations Analyst

TN - Knoxville

Full-time

Hybrid

New Grad, Entry Level

$21.10/hr - $36.78/hr

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Patient Relations Analyst at Oak Street Health is responsible for educating patients about Medicare programs and assisting them with navigating insurance options to enhance patient access to care and retention.

Health CareMedicalPharmaceuticalRetailSales

No H1B

Responsibilities

Assist patients with navigating Medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan

Serve as internal resource in the clinic on insurance questions for providers and staff

Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage

Manage the welcome visit and orientation process for new Oak Street Health patients

Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs

Support the clinic management team on operational activities as needed, including scheduling and billing

Provide exceptional customer service

Foster patient engagement through the design and execution of events, including center tours

Other duties as assigned

Qualification

Medicare knowledgeInsurance navigationCustomer serviceComputer skillsLanguage proficiencySales backgroundCRM experienceProblem-solving

Required

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc

US work authorization

Someone who embodies being “Oaky”

Preferred

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics

Experience with helping patients or customers understand their insurance coverage

A passion for working with others to create an unmatched patient experiences

A problem-solving orientation and a flexible and positive attitude

Sales background preferred

Experience with and a supportive attitude toward our patient population of older adults

CRM experience a plus

Bachelor degree preferred, or equivalent experience

Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Benefits

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.