nVent · 2 months ago
IT Executive Support Specialist
St Louis Park, MN, US
Full-time
Onsite
Senior Level
$26.10/hr - $48.50/hr
5+ years expnVent is a leading global provider of electrical connection and protection solutions, seeking an IT Executive Support Specialist. The role involves being the primary contact for Executive and C-suite users, leading troubleshooting efforts, and improving IT operations to ensure effective technical support.
Electrical DistributionElectronicsManufacturing
Responsibilities
Be the primary point of contact and escalation for Executive and C-suite users
Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise
Expedite issue resolution for executives by coordinating across IT teams
Strong teamwork skills to collaborate effectively with other team members
Work with key stakeholders across different business segments to understand their needs and provide technical solutions
Troubleshoot moderate to complex hardware, software, network, and operating system issues
Lead projects to improve IT operations and systems
Collaborate with various groups to understand their technology needs and challenges
Take ownership of issues to ensure timely resolution according to SLA
Analyze, diagnose, and resolve moderately complex end-user problems
Provide remote support for systems and applications
Expedite issue resolution by coordinating with team members and management
Accurately document details of issues, troubleshooting, and resolutions
Maintain knowledge base articles to assist other technicians
Identify appropriate assignment groups and transfer tickets accordingly
Provide on-call support during non-business hours when needed
Other duties as assigned
Qualification
Required
5+ years of experience in enterprise IT support
3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs
5+ years supporting Windows and iOS environments in large enterprises
Expertise supporting Microsoft Teams, conference rooms, and boardroom
Expert knowledge of Windows 10/11, Office 365, iOS, device management
Experience with SCCM, Azure AD, Active Directory, O365
Experience with disk imaging including PXE booting devices using SCCM
Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
Experience supporting the deployment and changes of networking infrastructure
Maintain accurate inventory of IT assets
Strong leadership and project management skills
Ability to manage executive relationships with poise and professionalism
Strong problem solving and advanced troubleshooting skills
Excellent written and verbal communication abilities
Detail-oriented with strong documentation skills
Ability to meet physical demands of role
Desire to continuously expand your technical knowledge
Experience working with ticket management systems (FreshService experience a plus)
Preferred
Logitech Tap and Crestron device experience a plus
Benefits
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
Company
nVent
nVent is an electronics manufacturing firm that specializes in providing electrical connection and protection solutions to customers.
10001+ employees
H1B Sponsorship
nVent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (4)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2023-04-24Post Ipo Debt· $500M
2018-04-20IPO
Leadership Team
Beth Wozniak
Chief Executive Officer
Martha Claire Bennett
Chief Marketing Officer & EVP
Recent News
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2025-12-16
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2025-12-10
Company data provided by crunchbase