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Diana Health · 2 months ago

Patient Representative (Part-Time)

Smyrna, TN, United States

Part-time

Onsite

Entry Level

2+ years exp

Diana Health is a high-growth network of modern women's health practices focused on empowering women through integrated care. The Patient Representative will be the first point of contact for clients, ensuring a welcoming atmosphere and managing client interactions, scheduling, and administrative tasks to support the practice's operations.

Health CarePersonal HealthWellnessWomen's

Responsibilities

Provide warm and friendly client interactions

Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary

Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home

Ensure paperwork, consents, and insurance information is collected and complete

You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs

You anticipate schedule needs days and weeks in advance

You schedule client appointments in real-time as well as those made through our online platform

Perform verification of benefit checks with insurance companies

Manage and collect client copays and payment balances

Discuss and set up payment plans with client

Work with the team to ensure the office is ready, set up, and prepared for the day

Collaborate on inventory, keeping the office pristine, and other tasks as they arise

Manage phone triage as necessary, coordinating between team members

Qualification

Customer service experienceProficiency with Google SuiteEMRsBachelor's DegreeMultitasking abilityInterpersonal skillsAttention to detailGrowth mindset