ModSquad ยท 2 months ago
Remote Bilingual Customer Support (German/English) - Music Streaming
United States
Full-time
Remote
New Grad, Entry LevelModSquad is a customer experience services company that partners with a leading global music streaming platform. They are seeking tech-savvy Customer Service Representatives fluent in both German and English to provide exceptional support and assist customers with their inquiries and technical issues.
ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
Responsibilities
Responding to customer inquiries via inbound messages in both German and English
Qualification
Required
Fluent in German and English, with professional-level communication skills in both
Experience providing support through inbound messaging
Ability to handle 3-5 simultaneous chats in previous roles
A dedicated laptop or desktop computer running Windows 10 or newer
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
A stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM (more is always better!)
Dual monitors are strongly recommended for optimal workflow and multitasking
Completion of language assessments in German and English
Company
ModSquad
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Pritchard
CEO
David Wohlwend
Senior Vice President of Finance and Accounting
Company data provided by crunchbase