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Harvard Medical School · 4 days ago

Collaboration Tools Owner

Boston, MA

Full-time

Hybrid

Senior Level

5+ years exp

Harvard Medical School is dedicated to improving health and well-being through excellence in education and innovation. The Collaboration Tools Owner is responsible for managing and monitoring collaboration and productivity software applications, ensuring they meet the needs of the HMS community. This role involves strategic advisement on technical workflows, project management, and stakeholder relationships, contributing to the overall operational delivery of these essential tools.

Education

Growth Opportunities

No H1B

Hiring Manager

Derek King

Responsibilities

Participate fully in software life cycle; submitting HMS requirements to vendors and Harvard Business partners; validating that the mix of products and applications meet school needs and managing and communicating releases to the HMS community for core productivity and collaboration software packages

Lead development of technical solutions to deliver business requirements; ensuring provisioning processes meet the eligibility requirements and that technical processes for support, auditing, and billing are effective

Participate in long term strategic planning for the application portfolio(s), partnering with HMS stakeholders and HMS IT and HUIT leadership to ensure that HMS specific needs are understood and local applications are in place to compliment the university offerings

Establish and maintain internal/external stakeholder relationships with HMS departments as well as Harvard University partners and providers, advising on strategic direction and efficient use of resources to meet school’s needs

Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Participate as a subject matter expert for total cost of service calculations, annual budgeting, billing and charge processes

Perform routine audits of usage and communicate reductions in services as appropriate to reduce security risk and costs

Serve as expert liaison between HMS IAM, HUIT IAM, support staff, service providers and customers

Function as valued member of HMS IT Service Portfolio Owners and Managers, assisting in the maturing and growing of ITSM processes

Function as a thought partner and collaborator with HMS IT Support, providing consistent and up-to-date knowledge and training on capabilities, functionality, and changes in the application environment

Serve on University-wide steering committees for governance and vendor management of enterprise software packages

Qualification

Microsoft productivity softwareGoogle applicationsZoomAdobe softwareChatGPTKiteworksExcel proficiencyTeam performance skillsService mindsetBusiness analysis acumenWorkflow visualization softwareTechnical advisement

Required

Minimum of five years' post-secondary education or relevant work experience

Knowledge of information technology applications, processes, software and equipment

Highly specialized knowledge of a Microsoft, Adobe, Zoom, Google, ChatGPT, Kiteworks, and other productivity software technologies

Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

Possess a proficiency with Excel and workflow visualization software as well as an excellent business analysis acumen

Preferred

Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Benefits

Generous paid time off including parental leave

Medical, dental, and vision health insurance coverage starting on day one

Retirement plans with university contributions

Wellbeing and mental health resources

Support for families and caregivers

Professional development opportunities including tuition assistance and reimbursement

Commuter benefits, discounts and campus perks

Company

Harvard Medical School

Glassdoor4.2

At Harvard Medical School, our mission is to create and nurture a diverse community of the best people committed to leadership in alleviating human suffering caused by disease.

Founded in 1782

Boston, Massachusetts, USA

10001+ employees