Planned Parenthood Federation of America · 2 months ago
Vice President, IT Infrastructure & Operations
New York, NY
Full-time
Hybrid
Director/Executive
$235K/yr - $250K/yr
10+ years expPlanned Parenthood Federation of America is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care. They are seeking a transformational leader for the Vice President of IT Infrastructure and Operations, responsible for overseeing the design, implementation, and management of the organization's technology infrastructure and operational services, ensuring alignment with business goals and high availability.
AssociationHealth CareNon Profit
Responsibilities
Leads IT Infrastructure and Operations strategy, developing new capabilities and maturing existing processes and ways of working to build a high-performing team and improve maturity level across the IT domain
Responsible for overseeing the design, implementation, and management of the organization’s technology infrastructure and operational services
Partner with CISO and other Senior Leaders to develop and implement secure, scalable solutions that comply with regulatory standards and meet organization policy requirements and industry best practices
Accountable for overseeing Infrastructure Key Performance Indicators (KPIs) and Metrics:
Ensures the IT Infrastructure and Operations team continually assesses PPFA’s infrastructure’s health, efficiency, and proper data maintenance and management
Drives consistent performance management of PPFA’s Tech Infrastructure and systems performance to assess operating costs, productivity levels, and compliance
Drives meeting and exceeding service level agreements (SLAs), objectives, and performance expectations
Ensures DevOps and ITOps / End User Services have seamless partnerships to deliver value and efficiency to the Organization through automation, and identifies areas of opportunity for improvement
Empowers the IT Infrastructure and Operations team and key stakeholders to challenge the status quo, continuously improve, and embrace change
Build, mature and lead the Tech Infrastructure and Operations capabilities aligned with ITIL and the CIO Operating model, driving continuous improvement in the delivery of technology services to the business
Develops and maintains strategic and trusted partnerships with PPFA senior executives and key stakeholders. This includes ensuring close alignment with management of stakeholders across the business and the Information Security Team for planning, business priority alignment, and roadmap development to achieve the organization’s combined goals and end-state strategy
Build and manage relationships with technology vendors and service providers by providing actionable feedback and participating in quarterly business reviews
Openly encourages others to participate and ensures that diverse views are represented to nurture our DEI-centered culture with the voice of our staff at the forefront
Partners with Tech Governance VP on setting tech infrastructure standards for IT on infrastructure tech innovation and continuous improvement
Defines and sustains IT quality standards to meet or exceed controls and agreed upon expectations for all initiatives, programs and to advance the business
Accountable for Change Management, Incident, Request, Capacity and Critical Incident Management and Continuous Improvement for all tech infrastructure at PPFA
Strong experience in proactively managing outsourcing strategy and vendor partners across end-to-end services from ITSM, MSP, Cloud, Infrastructure, etc
Supports and maintains IT Infrastructure and Operations, financial management and contract management processes in alignment with PPFA standard operating procedures
Includes budgeting, forecasting and multi-year strategic planning
Ensures the team manages budgetary processes with quality and timely results
Further develop and deliver the IT components of the US office infrastructure build-outs, WAN/LAN, and Telephony based on business needs and priorities
Deliver on technology projects and initiatives in collaboration with business partners and technology colleagues to further enable PPFA’s mission, providing the business partners and staff with a better user experience
Directs the implementation of enterprise infrastructure & applications changes and maintenance routines are carried out within the agreed standards and SLAs
Other projects as assigned
Qualification
Required
Bachelor's degree in the field of computer science, MIS, engineering, or equivalent
10+ years' experience managing and/or directing technology operations and IT functions and teams
10 years of people management experience
Strong understanding of project management principles
Proven experience in running a modern Information Technology Operational organization, with integrating DevOps best practices into a tech operating model for process efficiencies
Demonstrated ability to apply technology solutions to business problems
Experience with DevOps, ITSM solutions and the ability to align standardized processes and services across each area of service management
Experience leading cloud migration programs with AWS, Azure, or GCP to enable redundancy and HA
Outstanding Financial Management and Vendor Management Skills. Includes Tech Infrastructure Forecasting, Budget Management vs Actuals and multi-year budget planning
Executive presence, expert communication and stakeholder engagement skills are necessary to be successful in this executive leadership role
Benefits
Generous vacation
Sick leave
Paid holidays
Individual/family-provided medical, dental and vision benefits effective day 1
Life insurance
Short/long term disability
Paid family leave
401k
Voluntary opt-in for Flexible Spending Account (FSA)
Transportation/Commuter accounts
Company
Planned Parenthood Federation of America
Planned Parenthood is a trusted health care provider, an informed educator, a passionate advocate, and a global partner.
501-1000 employees
H1B Sponsorship
Planned Parenthood Federation of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.03MKey Investors
Bishop Parker FoundationMontgomery County GovernmentThe Conrad Prebys Foundation
2025-01-09Grant· $0.03M
2024-05-06Grant· $0.07M
2023-06-26Grant· $0.5M
Leadership Team
Alexis McGill Johnson
President & CEO
Recent News
Springfield Business Journal
2026-01-07
Maryland Daily Record
2026-01-04
Company data provided by crunchbase