CFM Company · 2 months ago
Service Account Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$85K/yr - $140K/yr
7+ years expCFM Company has been delivering high-performance HVAC and sheet metal solutions since 1971. The Service Account Manager will be responsible for managing service contracts and projects, ensuring profitability, customer satisfaction, and effective communication with service teams and clients.
ConstructionHeating Ventilation and Air Conditioning (HVAC)LogisticsManufacturingProject Management
Responsibilities
Follow all safety requirements as specified by the company and/or specific to the various project site safety managers
Procure new customers and opportunities with the intent of meeting or exceeding yearly sales goals
Planning, organizing, and controlling all aspects of the service contracts; as well as demand service and special projects
Work within company software to estimate projects and generate proposals
Work with the service coordinators and customers in the process of scheduling service work
Provide onsite support and be available to work with service technicians to meet customer needs
Manage the contract margins to ensure the profitability of each contract
Effectively communicate financial status of service and maintenance projects to the Service Manager
Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
Maintain existing and new vendor/sub-contractor relationships; to guarantee competitive pricing and quick turnaround
Maintain a professional and presentable appearance, along with proficient verbal and written communication skills
Behave in a manner that is in line with company values and promote teamwork
Safely operate a company vehicle and maintain an acceptable driving record
Qualification
Required
Bachelor's degree or equivalent from a four-year college; seven (7) to ten (10) years of related experience and/or training; or equivalent combination of education and experience in commercial HVAC environment
Able to pass a background check, drug screening and MVR check
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook
An excellent understanding of the operation and control of all mechanical systems
Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members
Build and maintain customer relationships for continued success and low customer turnover
Physically able to carry materials and tools, visit job sites, climb ladders, access rooftops, crawl spaces, mechanical rooms, and confined spaces
Company
CFM Company
CFM Company is a manufacturer’s representative that connects professional engineers and commercial contractors with HVAC manufacturers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase