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Zurich North America · 17 hours ago

Claims Team Manager, General Liability (National Accounts)

Overland Park, KS

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $161K/yr

5+ years exp

Zurich North America is seeking a Team Manager – General Liability to join their talented Claims team. This role involves leading a team of technical Claims Professionals to ensure operational efficiency, exceptional customer satisfaction, and the professional growth of team members.

CommercialFinancial ServicesInsurance

Comp. & Benefits

No H1B

Responsibilities

Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking

Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service

Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards

Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture

Monitor team resources, allocations, and expenditures to manage costs effectively

Provide coaching, feedback, and development opportunities to help your team reach their full potential

Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings

Qualification

Claims managementInsurance legal knowledgeLeadership experienceCustomer service skillsMicrosoft Office proficiencyNegotiation skillsAnalytical skillsTeam collaboration