WheelHouse IT · 2 months ago
IT Support Agent
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry Level
$14/hr - $16/hrWheelHouse IT is the largest Managed Service Provider in South Florida, seeking a passionate Support Agent to join their dynamic team. This entry-level role provides the opportunity to start a career in IT, serving as the first point of contact for end users and delivering knowledgeable support via phone and email.
Information Technology & Services
Responsibilities
Answer incoming calls from clients
Resolve simple or fast tickets
Create tickets and route calls to a team of technicians
Provide application support (Office/Microsoft 365, QuickBooks, etc.)
Configure hardware and install common peripheral devices
Provide basic network support – configuration of wireless routers and access points
Access client systems via RMM tools
Conduct peer-to-peer training and shadowing
Manage basic logistics and inventory for enterprise-level clients
Qualification
Required
Passionate about technology with basic technical knowledge
Comfortable providing phone support to clients
Excellent customer service skills
Clear written and verbal communication
Capable of working a standard M-F work week (and very occasional nights/weekends)
Local to the greater Fort Lauderdale area
Benefits
Health, vision, dental insurance
Short and long-term disability
Life insurance
401(k) plan with match
Company-sponsored cell phone for personal use
Friday Happy Hours
Quarterly major events
Company
WheelHouse IT
WheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gani Zebersky
Chief Executive Officer
Adam Kaplan
President, Managing Partner and Cofounder
Company data provided by crunchbase