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CannonDesign · 2 months ago

Service Desk Analyst Intern

St Louis, MO

Internship

Hybrid

Intern

CannonDesign is a design practice that focuses on strategy, experience, architecture, engineering, and social impact. They are seeking a Service Desk Analyst Intern to provide support with technology relied upon by their teams, including monitoring helpdesk tickets, providing end user support, and participating in hardware and software evaluations.

ConsultingLegalProduct Design

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution

Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users

Prepare, set up, and coordinate employee equipment

Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements

Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership

Adapt/modify existing hardware and software to meet specific needs

Maintain peripherals (i.e. printers)

Travel may be required

May perform other duties as required

Qualification

MS Windows desktopMicrosoft OfficeTechnical supportInnovative thinkingCommunication

Required

Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field

Knowledge of MS Windows desktop, Microsoft Office is required

Strong communication skills and innovative thinking is essential

Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner

Company

CannonDesign

Glassdoor4.0

CannonDesign is an integrated designing firm.

Founded in 1945

Grand Island, New York, USA

1001-5000 employees

http://www.cannondesign.com/

H1B Sponsorship

CannonDesign has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (33)

2024 (17)

2023 (10)

2022 (19)

2021 (6)

2020 (16)