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Blue Bottle Coffee · 2 months ago

NEW CAFE OPENING - Shift Supervisor - Santa Rosa

Santa Rosa, CA

Full-time

Onsite

New Grad, Entry Level

$21.25/hr - $21.25/hr

0+ years exp

Blue Bottle Coffee is dedicated to connecting the world to delicious coffee while promoting sustainability. The Shift Supervisor plays a crucial role in delivering exceptional customer service, overseeing cafe operations, and fostering team development and performance.

CoffeeFood and BeverageRetail

Responsibilities

Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives

Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success

Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency

Execute essential operational support duties such as ordering, receiving, and managing inventory

Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation

Facilitate the onboarding and training of new team members, ensuring seamless integration into the team

Assume responsibility for cash handling and daily deposits

Promptly address guest concerns within the Cafe

Report incidents of illness and injury as per protocol

Provide guidance to team members on new menu offerings and operational procedures

Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives

Consistently prepare and serve beverages and food items to the highest quality standards

Take charge of supervising high-performing team members

Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind

Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee

Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

Qualification

Supervisory experienceFood Safety CertificationBarista trainingBasic math skillsEmpathyCommunication skillsProblem-solving skillsTeam leadership

Required

6 months to 1 year of supervisory experience or experience in team leadership

Completed Blue Bottle Academy's Barista training and validation program or will complete it within 90 days post-hire

Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire

Basic math and computer skills

A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Eligible to work in the United States and 18 years of age or older