Scaler · 2 months ago
Account Operations Manager (NYC)
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expScaler helps pave the way for a net-zero carbon future in the real estate market. They are seeking an engaged, dynamic Account Operations Manager to manage day-to-day relationships with clients and ensure an exceptional client experience through effective account management.
InternetReal EstateSoftware
Responsibilities
Deliver prompt and professional service to our Scaler clients through verbal and written communications
Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
Develop and maintain positive working relationships with clients and other key partners
Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
Contribute to the overall Scaler partnership strategy
Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials
Qualification
Required
Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry
Bachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalent
Advance Proficient in Microsoft Excel and PowerPoint
Industry background in Sustainability
Excellent data management skills
Excellent communication, organizational, strategic thinking, and problem-solving skills
Benefits
25 paid vacation days per year, but opportunity for more if needed
Equity package giving you real ownership in the company and alignment with our long-term growth
We offer a hybrid work policy: 2 days working from home and 3 days in-office each week
Four months parental leave
Annual personal development budget
We are a global company that meets in person at least once a year
Company
Scaler
Scaler empowers real estate managers to protect investments, reduce operational costs, and meet reporting obligations.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$12.75MKey Investors
Plural
2024-07-09Series A· $10M
2022-07-06Seed· $2.75M
Leadership Team
Luc Van De Boom
Chief Innovation Officer & Co-Founder
Sander van Tongeren
Chief Commercial Officer (CCO)
Recent News
2026-01-07
2025-12-08
2025-11-29
Company data provided by crunchbase