Bilingual Merchant Success Manager (MSM) jobs in United States
info-icon
This job has closed.
company-logo

Momnt · 5 months ago

Bilingual Merchant Success Manager (MSM)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date1+ years exp

Momnt is a company focused on building a best-in-class platform for point-of-need lending, and they are seeking a Bilingual Merchant Success Manager (MSM) to support and strengthen relationships within their merchant network. In this role, you will serve as a trusted partner for a portfolio of merchants, helping them navigate the platform, maximizing their potential revenue, and ensuring their success through training and support.

ConsumerFinancial ServicesFinTechLending
check
Growth OpportunitiesbadNo H1Bnote

Responsibilities

Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance
Responsible for nurturing and retaining a book of business and growing revenue within that book by identifying and overcoming merchant objections of offering our financing to consumers
Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights
Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth
Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships
Become an expert in Momnt’s products and services so you can recommend the best-fit solutions to each merchant
Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering
Collaborate closely with Sales to pass along referral opportunities or expansion leads
Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference
Test and iterate on outreach strategies (A/B testing, engagement campaigns) to continuously improve success metrics
Contribute to special projects and team initiatives as required

Qualification

Customer success experienceFluent in SpanishCRM systems proficiencyCommunication skillsProblem-solvingRelationship-buildingAdaptability

Required

Fluent in Spanish, verbal and written communications
A relationship-builder with strong communication skills, professionalism, and empathy
1–3 years of experience in customer success, account management, retail banking, or a call center/customer service environment
Confident with phone-based outreach and managing a high volume of contacts
Proficient in written communication and documentation
Comfortable presenting and leading conversations via phone or virtual meetings
Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment
Familiar with CRM systems (preferably HubSpot) and modern productivity tools

Company

Momnt

twittertwittertwitter
company-logo
Momnt is a financial technology platform that offers point-of-need lending solutions to businesses.
dateFounded in 2020
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://momnt.com

Funding

Current Stage
Growth Stage
Total Funding
$33M
Key Investors
TruStageYamaha Motor VenturesSaluda Grade
2023-09-06Series C· $15M
2022-09-07Series B· $9.5M
2021-07-21Series A· $7M

Leadership Team

leader-logo
Chris Bracken
Chief Executive Officer
linkedin

Recent News

Business Wire
Building Momentum: Momnt Expands Platform and Executive Team in 2025
2025-08-05
PRWeb
Moment Raises $36 Million to Automate Fixed Income for Financial Institutions
2025-07-09
EIN Presswire
Trade Hounds Partners with Momnt to Offer Consumer Financing
2025-06-05
Company data provided by crunchbase