DS Technologies Inc · 2 months ago
Customer/1 Billing SME / Designer
United States
Full-time
Remote
Senior LevelDS Technologies Inc is seeking a Customer/1 Billing Subject Matter Expert (SME) / Designer with deep expertise in customer service and service order management. The ideal candidate will provide technical and functional guidance, resolve complex issues, and support process optimization within the billing environment while mentoring and acting as a liaison between support teams.
Information Technology & Services
Responsibilities
Provide specialized insights and expert guidance in customer service and service order management
Resolve customer issues and provide functional and technical support to internal and external stakeholders
Assist in creating and maintaining project documentation, training materials, and knowledge bases
Act as a liaison between support teams and business stakeholders to ensure timely issue resolution
Train and mentor new associates during onboarding and knowledge transfer sessions
Develop and maintain an understanding of customer-specific business environments, processes, and service level agreements (SLAs)
Identify and resolve customer problems using defined procedures and document troubleshooting efforts thoroughly
Support process improvements and best practices in billing and customer service operations
Qualification
Required
Strong expertise in customer service processes, service order management, and billing systems
Experience in resolving technical and functional issues within complex billing environments
Excellent documentation, communication, and mentoring skills
Ability to work independently in a remote environment while coordinating with multiple teams
Proven problem-solving and analytical skills
Preferred
Experience in the energy/utilities sector or with National Grid-specific systems
Prior experience as a Subject Matter Expert (SME) or Designer in billing or customer service domains
Familiarity with customer support tools, workflow management, and process automation
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
Founded in 2018
51-200 employees
H1B Sponsorship
DS Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (5)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase