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AssistIQ · 5 months ago

Implementation Manager

United States

Full-time

Remote

Mid Level

AssistIQ is dedicated to creating a more efficient and transparent healthcare supply chain through their AI-driven software solution. The Implementation Manager will deploy this software across various surgical suites and procedural areas in hospitals, ensuring effective implementation and customer adoption.

Health CareMedicalReal Time

Responsibilities

Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to:

Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration

Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities

Identifying product gaps, customer, and internal risks to product implementation

Partnering with the internal Product team to outline customer needs

Completing on-site training for end users and ensuring end user acceptance

Communicating with various customer stakeholders with project updates throughout the implementation process

Identifying and escalating potential risks to the implementation scope or timeline in a timely manner

Ensuring smooth transition to customer success team post go-live

Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings

Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements

Continuously improve implementation processes, including:

Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability

Refining implementation playbook and processes, leveraging feedback from customers

Be the 'boots on the ground' to drive product improvements and expansion opportunities:

Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features

Qualification

Customer Relationship ManagementSoftware ImplementationProject ManagementClinical Team CollaborationProfessionalismCommunicationTeamworkConfidentiality