Amazon · 2 months ago
IT Support Engineer I (ONS)
Herndon, Virginia, USA
Full-time
Onsite
Entry Level
$48K/yr - $103K/yr
2+ years expAmazon.com Services LLC is seeking an IT Support Engineer I to join their IT Services team. The role focuses on providing high-quality technical support to corporate employees, ensuring that their IT systems operate smoothly and efficiently. The engineer will diagnose and resolve hardware and software issues while participating in continuous improvement projects and mentoring new team members.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Occasional travel required based on the needs of the business
Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
Qualification
Required
High school or equivalent diploma
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
Excellent customer facing skills
Preferred
Bachelor's degree
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience supporting video conference and teleconference equipment
Experience in Active Directory and Windows Server backup solutions
Ability to write simple scripts in an administrative language
Strong analytical skills with demonstrated problem solving abilities
Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase