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Wisconsin Diagnostic Laboratories · 2 months ago

ACCOUNTS RECEIVABLE/CUSTOMER SERVICE SPECIALIST, WDL; FULL TIME - 1ST SHIFT

Milwaukee, WI

Full-time

Onsite

Entry Level

1+ years exp

Wisconsin Diagnostic Laboratories (WDL) is a wholly owned subsidiary of The Froedtert & the Medical College of Wisconsin regional health network, which focuses on patient care, innovation, medical research, and education. The role involves billing and follow-up of patient and client accounts, ensuring accurate payments and resolving unpaid laboratory claims.

Health CareMedical

Responsibilities

Accurately interprets remittance advices regarding payments, adjustments and patient responsibility ensuring payment amounts and patient billing are accurate

Reviews Electronic Fund Transfers (EFTs) / insurance payments where applicable to ensure money is posted to correct system

Inputs patient, insurance, and claim information into billing systems

Under the direction of Billing leadership, accurately works assigned work queues on billing systems, gathering missing or incomplete billing information when needed

Responsible for claims follow-up. Thoroughly researches reasons for denial, short payments, overpayments, recoupments, and/or refund requests to resolution

Professionally answers incoming phone calls (i.e. patients, clients, payers) providing accurate information regarding outstanding bill/invoice/claim or other reason for inquiry

Takes patient/client payments over the phone where applicable. Communicates to customers if additional information or research time is required and follows up within an acceptable timeframe

Has working knowledge of daily and payment reconciliation process. Batches incoming mail and handles patient/client/payer correspondence

Actively participates in training as needed

Qualification

Insurance billing experienceMedical billing practicesWorking knowledge of EpicProblem resolution skillsTraining expertise

Required

High School diploma

A minimum of one year insurance billing experience required

Preferred

Four years insurance billing experience preferred

Working knowledge of medical billing practices such as contractual adjustments and cash posting is preferred

Working knowledge of Epic desirable

Training expertise and experience preferred

Benefits

Paid Time Off

Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities

Academic Partnership with the Medical College of Wisconsin

Referral bonuses

Retirement plan - 401K

Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics

Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available