Optimum · 2 weeks ago
Customer Engagement Manager-Telcom
NYC Metro Area
Full-time
Onsite
Mid Level
$125K/yr - $145K/yrOptimum is seeking a Customer Engagement Manager to enhance customer onboarding and engagement throughout their lifecycle. This role involves forecasting and protecting current customers from competitors, ensuring a positive experience during customer transitions, and leveraging data to predict customer movement.
Telecommunications
Hiring Manager
Rob Sippola
Responsibilities
Responsible for establishing a positive onboarding experience and engaging with customers throughout the lifecycle
Responsible for over-builder forecasting, protecting current customers from being swept up by local competitors
Making sure customers have a positive experience when moving out of their footprint and/or moving into a footprint (this is a major part of the role)
Leveraging data from various sources in order to predict movement among competitors
Qualification
Required
Strong Marketer, experience in Base Management, preferably in telecom
Subscription-base experience
Understands how to reach out to customers
Executing campaigns
Needs to be able to work with cross-functional teams (this role is the hub in a wheel working with DNA team, Creative/Copy and Product Teams)
Experience running program meetings (setting agenda, creating materials, presenting)
Needs to have strong follow-up skills
MS Office Suite
Will look at people from companies with base customers (i.e. SiriusXM, Financial Services)
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase