Client Care Manager (Home Care Services) jobs in United States
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Hillendale Home Care · 2 months ago

Client Care Manager (Home Care Services)

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

Hillendale Home Care is a recognized home care agency serving senior clients in Contra Costa and Alameda counties. They are seeking a dynamic Client Care Manager to manage client relationships, renew care contracts, and develop new business opportunities within the senior care community.

Assisted LivingElder CareHealth CareService Industry
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Culture & Values

Responsibilities

Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness
Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments
Communicate with family members and our internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides
Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan
Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services
Perform ongoing care management and communication with clients to ensure high quality services and customer feedback
Represent Hillendale at community events, upholding company values and high standards of care

Qualification

Client managementBusiness developmentHealthcare experienceGoogle Suite proficiencyCustomer service programsCommunication skillsAttention to detailTime management

Required

Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience
5+ years prior experience in healthcare or senior care industry
Excellent communication skills and the ability to anticipate the needs of customers
Strong attention to detail and excellent time management skills
Innovative business development skills with proven track record of new client acquisition and retention of existing clients
Ability to interrupt care plans, analyze data, and present metrics reports to leadership
Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
Experience working in customer service programs and databases (CRM)

Preferred

2+ years' client management experience in home care industry

Benefits

Highly competitive salary with incentive comp
Healthcare benefits
401(k) plan
Paid time off
Company holidays
Fun, collaborative work environment

Company

Hillendale Home Care

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Hillendale Home Care offers residence care services that include dressing aid, meal preparation, housekeeping, and medication reminders.
dateFounded in 2002
location
Walnut Creek, California, USA
people-size51-200 employees
web-link
https://www.hillendale.net/

Funding

Current Stage
Growth Stage

Leadership Team

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Kathryn Allen
Chief Marketing Officer
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Company data provided by crunchbase