Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming jobs in United States
cer-icon
Apply on Employer Site
company-logo

ModSquad ยท 2 months ago

Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ModSquad is a company that specializes in customer experience services and is currently seeking friendly, tech-savvy Customer Service Representatives for a leading global music streaming platform. The role involves providing customer support in both Vietnamese and English, helping users navigate the platform and troubleshoot technical issues to ensure a positive listening experience.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Respond to customer inquiries via inbound messages in both Vietnamese and English
Help customers navigate the music streaming platform
Troubleshoot technical issues for customers
Ensure customers have the best possible listening experience

Qualification

Bilingual (Vietnamese/English)Customer support experienceTechnical troubleshootingMultitaskingCommunication skills

Required

Fluent in Vietnamese and English, with professional-level communication skills in both
Experience providing support through inbound messaging
Ability to handle 3-5 simultaneous chats in previous roles
A dedicated laptop or desktop computer running Windows 10 or newer
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
A stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM (more is always better!)
Availability for 25 hours per week, including 12 hours on Saturday and/or Sunday
Completion of language assessments in Vietnamese and English

Preferred

Experience in customer support for a music streaming platform
Familiarity with technical troubleshooting

Company

ModSquad

twittertwittertwitter
Glassdoor3.6
company-logo
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Amy Pritchard
CEO
linkedin
leader-logo
David Wohlwend
Senior Vice President of Finance and Accounting
linkedin
Company data provided by crunchbase