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Chubb · 3 months ago

Billing Customer Service Representative, PRS

Fallon, NV

Full-time

Onsite

Entry Level

1+ years exp

Chubb is a world leader in insurance, and they are seeking Customer Service Professionals to provide best-in-class service to their agency partners and clients. The role involves answering billing questions, taking payments, assisting with portal navigation, and ensuring a high-quality customer service experience in a fast-paced contact center environment.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations

Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products

Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns

Maintain established levels of productivity, service, and quality standards within a fast-paced call center

Works collaboratively with team members, and business partners to provide a quality experience for our agents

Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

Responsible for cross selling products to provide best and most beneficial experience for clients

Work overtime as needed

Complete additional tasks and other projects/duties as assigned

Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

Qualification

Customer service experienceMulti-application navigationDecision-making skillsMicrosoft Office proficiencyEffective communication skills

Required

Customer service experience in a high-volume client contact call center

Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

Effective, strong, and service focused communication skills, both verbal and written

Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking

Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners

Track record of success in managing competing demands, problem solving and strong decision velocity

Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service

Minimum of high school diploma or equivalent with 1-2 years customer service experience