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Heritage Financial Credit Union · 2 months ago

VP of Retail Banking

Middletown,NY,US

Full-time

Onsite

Mid, Senior Level

$140K/yr - $190K/yr

7+ years exp

Heritage Financial Credit Union is a member-owned financial institution dedicated to helping members achieve their financial goals. They are seeking a Vice President of Retail Banking to lead their retail division, focusing on enhancing operational excellence and member experience while fostering a culture of service and teamwork.

BankingFinanceFinancial Services

Responsibilities

Formulate and recommend production, service, operational strategies, and support the Credit Union’s Strategic Goals

Collaborate across the organization to support, execute, monitor, and inspect production and service programs, strategic goals, identified focus areas, and recommend necessary changes for further enhancements, as required

Retail Banking Profitability - Directs the development and integration of the Branch and Branch Administration annual budgets and business plans, including annual branch staffing and remote delivery channels, branch expense, profitability levels and performance targets (goals) for loan and deposit production

Responsible for branch profitability and utilizing data to research opening and/or closing of retail branches

Build, implement, and oversee the execution of business plans with the primary goal of maintaining engaged employees and serving our membership

Working with other leaders in the Credit Union to establish and execute plans for member satisfaction, employee engagement, and community development that lead to market share growth

Directs and monitors branches and services channels within designated areas of responsibility through subordinate leaders, to ensure that they meet organizational goals and objectives

This includes sales and service long-term plans and goals in meeting strategic objectives and targeted business results

Clearly define results-oriented performance agreements and accountability mechanisms

Oversee employee relations and performance management activities, including participating in hiring decisions, cooperating with investigations, employee development, and documentation of performance issues, discipline and terminations as needed

Develop and/or implement staff development processes, productivity standards and work process improvements

Meets regularly with employees to monitor progress towards objectives

Prepares and delivers annual performance reviews for assigned employees

Responsible for researching and facilitating long-term planning of Branch locations and collaborates with Facilities staff on construction and remodeling of branch facilities

Administrator for all Deposit Products and related services: Research, develop, propose, and gain acceptance for and implement associated Fee Structure strategy

Establishes annual sales goals/programs in alignment with the annual loan and deposit growth budget to achieve the stated goals

Monitor and inspect program effectiveness and make appropriate enhancements for improvement

Ensures the participation in and promotion of community affairs to increase the Credit Union's visibility and to enhance new and existing business opportunities

In coordination with Branch Operations and Compliance Department leadership, review contracts/agreements to ensure compliance of negotiated services

Monitors/tracks vendor performance to ensure Service Level Agreements (SLAs) are met

Participate in the development and implementation of organizational strategic plans; develop performance metrics for frontline staff by reviewing sales results, member feedback, and member growth data to determine future potential and staff development

Partner with the Training Department to develop and conduct product and service training programs for the departments that are overseen

Lead in consistently adhering to Operational Procedures, Controls and in maintaining Service Levels consistent with HFCU standards

Exercises judgment and provide guidance through interpreting policies, procedures, budget and performance standards, clarifying guidelines in order to ensure adherence

Make recommendations for change and improvements to existing standards and procedures

Develops and implements policies and procedures relative to operational issues; coordinates with the Compliance and Audit Departments for the assurance of current and proper policies and procedures

Expands and enhances communication and collaboration between business units through meetings, phone conferences, etc

Participates as a member of the Senior Management Team, in the strategic business plan process, which contributes to achieving HFCU’s annual and long-term business results and strategies

Provides visible leadership across all distribution channels and branches that inspire confidence in achieving strategic goals, sales goals and meeting members needs profitably

Prepares oral and written proposals for the Board of Directors’ consideration

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to responsibilities, establish and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Cross sell credit union products and services, as appropriate

Performs additional duties as assigned

Qualification

Retail Banking ManagementStrategic ManagementProject ManagementBranch Operations KnowledgeSalesService StrategiesEmployee Engagement TechniquesCompliance KnowledgeMicrosoft OfficeLending SystemsChange ManagementData AnalysisVerbal CommunicationWritten CommunicationRelationship Building

Required

4-year college degree preferred

Knowledge of Branch Operations, Sales and Service Strategies, Training, Employee Engagement techniques, Compliance, general economic conditions and competitors' rates and terms, etc

This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work, The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance

Seven to ten years' experience in the management of Retail Banking, Sales and Banking, and 5 years strategic management at a senior management level; or a comparable combination of education and experience

Excellent project management skills

Experience using P.C. based software including Microsoft Office and lending systems, etc

Strong verbal and written communication skills

Ability to develop and articulate a clear vision and strategy that inspires and motivates teams, and engages stakeholders at all levels

Ability to build and maintain strong relationships with employees, members and external partners to foster a collaborative environment

Ability to lead and drive change initiatives

Ability to project a professional appearance and positive attitude at all times

Ability to analyze data and metrics to drive decision making, identify opportunities and measure success