Clarity · 2 months ago
Seasonal Clarity Family Support Representative
United States
Full-time
Remote
New Grad, Entry LevelClarity is a company focused on providing family support services, and they are seeking a Seasonal Family Support Representative to join their remote team. The role involves responding to support inquiries and troubleshooting issues to enhance family user experience.
EducationFinanceFinancial Services
Responsibilities
Responding to support inquiries from families in a timely manner through phone, email and chat
Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary
Meeting and maintaining customer satisfaction and team call handling goals
Participating in initiatives that support families, schools and internal teams
Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience
Qualification
Required
Applicants MUST reside in one of the following states: AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, MI, NJ, NY, NC, OR, PA, RI, SC, TX, VA, WA, WI
Strong verbal and written communication skills
Comfortable working flexible hours, including evening/night and weekend shifts during peak support season (October through March)
Genuinely enjoys and finds fulfillment in helping people solve their problems
Experience working in customer facing roles / on customer facing teams
Ability to multitask, prioritize, and manage time effectively
Ability to work individually and as part of a team
Comfortable with technology and able to learn new systems and software quickly
Self-motivated and loves to learn new things
Has a growth mindset and is hungry for a role that has lots of opportunity for personal and professional growth
Proficient in handling numerical data and capable of performing basic arithmetic as needed for the role
Weekends required
Preferred
Prior experience in a school or educational setting is a bonus
Benefits
Fully remote team and work environment.
Company
Clarity
The Clarity platform helps K-12 private schools attract, enroll, and retain today’s families.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5M2025-02-11Series Unknown· $1.5M
2024-02-06Series Unknown· $5M
Company data provided by crunchbase