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Broward College · 2 months ago

Assistant Director, Student Financial Services Processing

Cypress Creek Administrative Center

Full-time

Onsite

Mid, Senior Level

$72K/yr - $86K/yr

6+ years exp

Broward College is seeking an Assistant Director for Student Financial Services Processing who will provide strategic and operational leadership for financial aid processing functions. The role focuses on ensuring compliance with regulations, promoting technology use, and delivering efficient financial aid services to support student enrollment and success.

E-LearningEducationHigher EducationTutoring

Responsibilities

Direct the day-to-day operations of financial aid processing, including FAFSA/ISIR import, verification, corrections, awarding, and disbursement

Develop and implement strategies that promote accuracy, efficiency, and consistency in processing and system management

Supervise, train, and evaluate a team of Senior Financial Aid Analysts; foster a collaborative and service-oriented team culture

Monitor workload distribution, productivity, and key performance indicators to ensure service standards are met

Advise on operational effectiveness and system enhancements

Oversee the full financial aid cycle for all aid programs, ensuring timely processing that aligns with registration and disbursement schedules. Responsible for the daily processing calendar

Manage and maintain system rules, parameters, and automation to support packaging and awarding processes (e.g., Banner). Identifies issues and applies advanced knowledge to creatively manage complex situations as well as define risk mitigation and implement solutions

Partner with Information Technology and Enrollment Management teams to test, implement, and improve system processes and integration

Liaison with third party processing contractors and monitors their work

Coordinate disbursement activities and reconcile financial aid accounts in collaboration with the Bursar and Controller’s Offices

Lead process improvement initiatives to reduce manual workload and increase efficiency through automation and data-driven decision-making

Ensure compliance with all federal and state regulations governing financial aid programs (Title IV, state grant programs, and institutional scholarships)

Maintain and update standard operating procedures and internal controls that support audit readiness and data integrity

Prepare for and support internal and external audits, federal program reviews, and state compliance monitoring

Partner with the Financial Aid Compliance team to stay current on regulatory changes and communicate updates to staff

Collaborate closely with Enrollment Services, Academic Affairs, and Student Success teams to ensure smooth coordination of aid processes that support student retention and completion

Serve as a primary liaison to IT, Finance, and other departments regarding Banner setup, reporting, and compliance requirements

Provide training and communication for staff on new processes, regulations, and technology

Support the development of a student-centered service environment that prioritizes clear communication, accuracy, and equitable access to aid

Qualification

Financial aid regulationsFinancial aid systems managementLeadership experienceData reporting toolsProcess redesignAnalytical skillsOrganizational skillsCommunication skills

Required

Bachelor's degree from an accredited institution

Minimum of six to seven years of progressively responsible student financial services experience, including 3 years in a leadership or supervisory role

Strong knowledge of federal and state financial aid regulations, policies, and procedures

Experience managing financial aid systems and automated processing (e.g., Colleague, PeopleSoft, Banner, or Workday)

Demonstrated ability to lead teams, manage multiple priorities, and meet deadlines in a fast-paced environment

Strong analytical, organizational, and communication skills