Current · 1 day ago
Disputes Analyst
New York, NY
Full-time
Onsite
Entry Level
$70K/yr - $96K/yr
1+ years expCurrent is a leading consumer fintech platform transforming financial access for everyday Americans. The Disputes Analyst will investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules, ensuring timely responses and mitigating financial risks.
BankingFinanceFinancial ServicesFinTech
Responsibilities
Process daily dispute-related tasks from operational queues with accuracy and timeliness
Review claims in accordance with Regulation E, network rules, and internal SLAs
Manage dispute-related customer communication, primarily via email, with clear and professional explanations
Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives
Qualification
Required
1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
Working knowledge of Regulation E and card network dispute rules
Experience communicating with customers via phone and email in a professional, empathetic manner
Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
Strong written and verbal communication skills
Organized, detail-oriented, and able to maintain accurate records and documentation
Proficient with Microsoft Office and comfortable learning new internal systems
High level of accountability, professionalism, and willingness to learn
Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction
Preferred
Fintech experience
Benefits
Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches
Company
Current
Current is a leading consumer fintech banking platform transforming financial access for everyday Americans.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$602.4MKey Investors
Cross River BankAndreessen HorowitzTiger Global Management
2024-12-13Series Unknown· $200M
2024-12-13Debt Financing
2021-04-27Series D· $220M
Leadership Team
Stuart Sopp
CEO
Trevor Marshall
CTO
Recent News
digital-pulse.com.my
2025-12-15
World Forex Award
2025-12-15
2025-12-15
Company data provided by crunchbase