Interactive Brokers · 2 months ago
Bilingual Client Technical Support: Spanish/English
Fort Lauderdale, Florida, United States
Full-time
Hybrid
Entry Level
1+ years expInteractive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and commitment to clients. The Bilingual Client Technical Support role involves assisting clients with inquiries about trading offerings and ensuring effective resolution of technical issues.
E-CommerceFinanceFinancial Services
Responsibilities
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues
Qualification
Required
Bachelor's degree, preferred if in a technical field
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
Excellent command of written and spoken English & Spanish
Preferred
Experience with financial products and services is a plus
Benefits
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with a competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events, including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups
Company
Interactive Brokers
Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com.
Founded in 1977Greenwich, Connecticut, USA
1001-5000 employees
H1B Sponsorship
Interactive Brokers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (12)
2022 (21)
2021 (10)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-06-01Post Ipo Equity
2008-01-01Post Ipo Equity
2007-05-04IPO
Leadership Team
Graeme Farrell
Group Chief Risk Officer & UK Board Director
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase