Archway Dental Partners · 2 months ago
Director of Revenue Cycle Management
Danbury, CT
Full-time
Onsite
Director/Executive
8+ years expArchway Dental Partners is a forward-thinking dental support organization that empowers high-performing dental practices. The Director of Revenue Cycle Management is responsible for overseeing the entire revenue cycle process, ensuring timely and compliant revenue capture while building and leading a high-performing team.
Health CareHospital
Hiring Manager
Angela Bardin, SHRM-CP
Responsibilities
Provide executive-level leadership over all revenue cycle functions, including eligibility verification, patient billing, claims management, collections, and payment posting
Design and implement a scalable RCM strategy aligned with Archway’s growth objectives and partnership model
Foster a culture of accountability, transparency, and service excellence within the RCM organization. Mentor and develop team members to build a scalable leadership bench for future growth
Build, develop, and lead a high-performing RCM team (managers, billing specialists, AR follow-up teams, etc.)
Serve as a strategic advisor to executive leadership on RCM performance, risks, and opportunities
Establish and manage RCM performance dashboards with clear accountability for key metrics (e.g., DSO < 30 days, >98% clean claims rate, >98% net collection rate, <5% 90+ AR aging). Conduct monthly reviews with practice leadership and finance to assess trends, identify root causes, and execute corrective actions
Drive performance across key RCM metrics: Days Sales Outstanding (DSO), clean claims rate, net collection rate, denial rate, and aging AR
Standardize workflows, SOPs, and KPI reporting across all supported practices
Implement best-in-class billing practices and technology solutions to support efficiency and accuracy
Oversee payer relationships and escalated claim issues, including contract compliance and reimbursement challenges
Lead RCM onboarding and integration for new dental practices joining the Archway network
Oversee use and optimization of dental practice management systems and ensure data integrity
Partner with Operations, FP&A, and Finance to ensure alignment between RCM performance, revenue forecasting, and cash flow management. Collaborate with practice operations leaders to strengthen front-end revenue processes (eligibility, pre-authorizations, point-of-service collections)
Collaborate with IT, operations, and finance teams on system enhancements and automation opportunities
Ensure compliance with HIPAA, federal/state billing regulations, and payer-specific requirements
Maintain up-to-date knowledge of dental coding (CDT), billing standards, and regulatory changes
Develop and execute training programs for internal RCM staff and front office teams at supported practices
Qualification
Required
Bachelor's degree required
8–10+ years of progressive experience in revenue cycle management, with at least 3 years in a director-level leadership role
Deep knowledge of dental billing, coding, insurance policies, and payer dynamics
Proven track record of improving financial outcomes through operational RCM improvements
Excellent leadership, analytical, and cross-functional communication skills
Strong experience with dental PM/EHR systems and reporting tools
Preferred
MBA, MHA, or related advanced degree strongly preferred
Experience supporting a private-equity portfolio company or growth-stage healthcare organization preferred
Prior experience in a DSO, MSO, or multi-site healthcare environment is highly preferred
Benefits
Competitive compensation, bonus potential, and benefits package
Company
Archway Dental Partners
Archway Dental Partners is a dental partnership organization and a network of successful dental offices.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-19Private Equity
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