Recorded Future · 1 day ago
Senior Systems Analyst : Gainsight
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $164K/yr
4+ years expRecorded Future is the world’s most advanced, and largest, intelligence company! They are seeking an experienced Senior Systems Analyst : Gainsight to act as the strategic architect and hands-on implementer for Gainsight within their Customer Success organization.
AnalyticsCyber SecurityIntelligent SystemsReal Time
Responsibilities
Design future-state workflows aligned with customer engagement and Gainsight capabilities
Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting
Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout
Integrate Gainsight solutions with Salesforce.com, ensuring seamless data flow, account/opportunity alignment, and workflow consistency
Connect Gainsight with project management tools (e.g., JIRA) and other systems
Stay current on Gainsight’s latest features and incorporate them into solutions
Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows to augment Customer Success strategies
Document technical solutions, configurations, and user requirements clearly and comprehensively
Qualification
Required
4+ years in a Customer Success Operations/Gainsight Admin role
Level 3 Gainsight certification
Proven ability to write high-quality solution design documents, requirement specs, and technical documentation
Proven ability to manage your work to a project schedule - mapping out milestones, dependencies, and communicating timelines on an ongoing basis
Strong orientation toward solutions, with structured process adherence (requirements → stakeholder engagement → design → testing → documentation)
Extensive Gainsight workflow, dashboard, and reporting experience
Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA
Experience delivering within a defined release process and managing change control
Experience with pooled and/or digital CSM models
Excellent communication, collaborative, and stakeholder management skills
Preferred
Expertise in relational database integration and SaaS data transformation (e.g., complex queries, ETL)
Prior experience with Gainsight implementation or expansion, with a focus on maximizing adoption, scalability, and reducing technical debt
Strong strategic advisory skills: ability to lead design workshops, best-practice sessions, and articulate customer success strategies
Familiarity with cross-functional collaboration across teams (e.g., Sales, Engineering, Product)
Experience with AI-powered workflows, especially using ChatGPT and/or Google Gemini within customer success or tech stack
Agile mindset and adaptability in evolving environments, with strong attention to detail and documentation
Benefits
Incentive compensation
Equity
Medical
Dental
Vision
Life insurance
401K
Company
Recorded Future
Recorded Future provides threat intelligence for proactive cybersecurity and risk management.
501-1000 employees
H1B Sponsorship
Recorded Future has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$78.96MKey Investors
Insight PartnersREV
2024-09-12Acquired
2022-03-01Series Unknown· $21.06M
2017-10-31Series E· $25M
Leadership Team
Colin Mahony
Chief Executive Officer
Erik Wistrand
Co-Founder
Recent News
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Company data provided by crunchbase