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Grow Therapy · 2 months ago

Specialist I, Partnership Support

United States

Full-time

Remote

Entry Level

$21.63/hr - $23.08/hr

2+ years exp

Grow Therapy is a technology-driven company dedicated to improving mental healthcare accessibility for therapists and patients. They are seeking a Specialist I for Partnership Support to provide exceptional service to Payor Partner Clinicians and Clients, addressing inquiries and collaborating with internal teams to resolve issues.

Health CareMedicalMental HealthTherapeutics

Growth Opportunities

Responsibilities

Answering live calls, chats and emails from our clinicians and clients

Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders

Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

Meet with your manager to discuss QA, accept feedback and improve communications

Qualification

Customer supportHealthcare billingHealth insurance knowledgeMultitaskingEmpathyDatabase managementAttention to detailProblem-solving

Required

You are able to work Monday-Friday, 12pm-9pm EST

You have at least 2 years of experience in customer support (healthcare billing a plus)

You have at least 1 year of experience assisting customers over the phone, via live chat, and email support

You can easily pivot and multitask

You can adapt easily to an ever changing environment

You have very high attention to detail

You desire to work in a contact center environment

You take initiative and have a can do attitude towards investigating and solving problems

You are a naturally empathetic individual

You have experience with and knowledge of health insurance/billing

You stay cool, calm and collected under intense interactions

You have a consultative and empathetic attitude

You have an intermediate level of technical understanding

You have experience working with large databases and multiple tools simultaneously

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.

Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.

Financial Wellness: 401(k) program and equity opportunities.

Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.

Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.

Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).

Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.