Apply on Employer Site

Roofstock · 1 day ago

Team Lead, Maintenance Operations

Sacramento, California, United States

Full-time

Onsite

Senior Level

$75K/yr - $85K/yr

5+ years exp

Roofstock is the leading end-to-end investment platform for single-family rental homes, focused on reinventing the rental housing ecosystem. The Team Lead, Maintenance Operations role is essential for managing field operations, overseeing a team, and ensuring operational efficiency in maintenance tasks for multi-family and single-family properties.

FinTechMarketplacePropTechReal EstateRental Property

No H1B

Responsibilities

This role will lead a team of in-house techs and portfolio associates

This position will be primarily administrative with periodic site visits for quality assurance and coaching purposes

Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency type work orders or tasks

Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property

Responsible for interviewing, and selecting qualified candidates for the team, the Team Lead will ensure that new hires align with the operational standards and values of the organization

Coordinate the onboarding process for new team members, providing training and resources to ensure a smooth transition into field operations

Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team

Lead termination processes in accordance with company policies

Review and approval payroll for field team members, ensuring accuracy in time-tracking

Hold team to high service standards and productivity benchmarks across managed properties, ensuring compliance with SOPs and providing performance feedback and coaching as needed

The Team Lead will serve as a point of contact between the field team and other departments, working closely with leadership and cross-functional partners to address issues, align on immediate goals, and improve day-to-day operational efficiency

In addition to operational duties, the Team Lead will hold ongoing 1 on 1’s to provide ongoing mentorship and support to field staff, helping develop their skills and promoting professional growth within the team

Travel as needed to various property locations and / or markets to provide hand-on support, conduct inspections, and ensure consistency in maintenance standards and operational practices

Perform routine quality assurance by visiting job sites, ride along and reviewing administrative tasks including but not limited to proper work order completion, inventory upkeep and reviewing expenses

Qualification

Property maintenance experienceHVAC certificationTeam managementTechnical troubleshootingData analysisMentoring skillsCommunication skills

Required

3+ years management experience

5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance

Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs

Demonstrated ability to troubleshoot complex maintenance issues and guide teams in effective problem-solving

HVAC Type I and Type II or Universal certification strongly desired

Strong mentoring, coaching, and team-building abilities

Proven success in training and developing team members, fostering a positive and productive work environment, and leading by example in technical proficiency and professionalism

Strong verbal and written skills, with a track record of effective collaboration with cross-functional partners and direct reports

Competency in using technology systems for tracking, scheduling, and communication, with experience leveraging data to drive improvement in team performance and operational efficiency

Valid Driver's license and reliable transportation