NVA General Practice · 1 day ago
Client Services Representative
Purcellville, VA
Full-time
Onsite
Mid Level
3+ years expNVA General Practice is dedicated to providing high-quality veterinary services through a compassionate and professional team. They are seeking a Client Services Representative who will be the first point of contact for clients, handling calls and visits while maintaining a positive and professional image. The role involves managing client correspondence, scheduling appointments, and ensuring accurate record-keeping.
HospitalMedicalPetVeterinary
Responsibilities
Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
Greet clients and prepare patient files
Receive and relay client correspondence
Update client financial records
Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen
Handle client/patient transfer requests
Accurately maintain and prepare records, consent forms, other documents
Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
Accurately and compassionately communicate estimates and treatment plans
Qualification
Required
High school diploma or equivalent
3+ years of customer service experience, preferably in a veterinary hospital
Possess a cheerful demeanor and contribute to a positive work environment
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
Perform basic digital literacy, type 30 words per minute
Excellent communication skills, including written and verbal language skills in English
Able to work all shifts, including weekends, and holidays
Be at least 18 years or older
Excellent digital literacy, demonstrating accuracy in inputting details
Work well independently and in a group
Be flexible in attitude and work habits
Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time
Working conditions: Must love pets and all that comes with them
Preferred
Experience with Impromed is a plus
Benefits
Medical, Dental and Vision Insurance
Life Insurance
401(k) plan
Paid Vacation
Paid Holidays
Career Growth Opportunities
In-house Training
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase