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Sharp Business USA · 2 weeks ago

Field Technical Service Representative

Morrisville, NC

Full-time

Hybrid

New Grad, Entry Level

$36K/yr - $49K/yr

Sharp Business USA is a direct sales division of Sharp Electronics Corporation, specializing in innovative technologies and services. They are seeking a Field Technical Service Representative to manage and maintain Sharp equipment across their territory, focusing on hands-on challenges and customer relations.

ElectronicsInformation ServicesInformation TechnologySoftware

No H1B

Hiring Manager

Stacy Direnzo

Responsibilities

Collaborates with and receives mentorship from experienced Field Service Technicians in installing, maintaining, and repairing cutting-edge Sharp equipment within a designated territory

Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance

Conducts mechanical and electronic adjustments on equipment as per Technical Service Manual and Field Engineering Bulletins

Interprets schematics and conducts electrical troubleshooting, including our complete digital product line

Handles customer relations independently, escalating complex situations as necessary

Manages parts inventory efficiently to support smooth operations

Completes administrative tasks promptly and accurately

Collaborates with colleagues and management to achieve service goals and maintain a positive work environment

Reports equipment performance issues to the Branch Field Service Manager and any steps you have taken to resolve them

Assists with additional duties as assigned by the Branch Field Service Manager

Qualification

Comptia A+ certificationMechanical aptitudeElectronics knowledgeWindows knowledgeMicrosoft Office knowledgeCommunication skills

Required

High School Diploma or equivalent mandatory

Must possess or achieve Comptia A+ certification within one (1) year of hire

Must possess strong communication skills and mechanical aptitude

Must successfully complete Sharp equipment pre-testing and training

Valid Drivers License, and Automobile insurance within company guidelines

Preferred

Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment

Knowledge of Windows and Microsoft Office software products preferred