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MetroPlusHealth · 23 hours ago

Salesforce Analyst

New York, NY

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

MetroPlusHealth is seeking a Salesforce Analyst to provide analysis and administrative support specifically for their Claims Department. The role involves triaging new cases, monitoring and analyzing Salesforce cases, and making recommendations for improvements to enhance department efficiency.

Financial ServicesHealth CareHealth InsuranceInsuranceLife Insurance

Responsibilities

Under direction from manager, coordinates the administration aspects of the Salesforce tool and inventory management of cases

Under direction from manager, manually assigns cases to staff and/or routes to queues

Triages new cases, tracking and trending and routing appropriately

Assists with monitoring of case age and routing

Performs administration case updates in salesforce application as appropriate

Supports preparation of case activity and production reports

Works with Salesforce IT team to develop reports

Assists with any Salesforce training needs

Performs other duties, as assigned by management

Qualification

SalesforceCRM experienceMS OfficeAnalytical skillsMulti-taskingTrustCommunication skillsOrganizational skillsProblem-solvingTime managementFlexibilityInitiativeCustomer focusIntegrity