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Valsoft Corporation · 2 months ago

Tech Support Specialist

Indianapolis, Indiana, United States

Full-time

Hybrid

New Grad, Entry Level

Valsoft Corporation is a company focused on acquiring and developing vertical market software companies. The Tech Support Specialist role is critical in providing exceptional technical support to clients, ensuring the smooth operation of remote hardware and software systems while maintaining high customer service standards.

Business DevelopmentSoftware

Growth Opportunities

Responsibilities

Provide phone and email technical support while meeting service level agreements

Thoroughly document troubleshooting efforts and communication within the ticketing system

Perform first-line triage on all customer issues

Monitor the ticket queue and proactively take ownership of tickets

Perform remote system upgrades, health checks, and site documentation as needed

Follow triage checklists to identify and correct system issues

Assist other groups with support-adjacent requests as needed

Create and edit documentation for internal and external knowledge base

Qualification

Technical supportWindows OSCompTIA certificationRemote monitoring toolsCustomer service skillsProblem-solving abilitiesCommunication skillsTeam collaboration

Required

Excellent customer service and soft skills

Collaborative and accountable team player

Technically savvy with an appreciation for process and automation

Strong written and verbal communication abilities

Ability to multitask and prioritize several work streams simultaneously

Desire to learn, grow, and share knowledge across the organization

Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred

Ability to follow and create processes, documentation, and guide clients respectfully through triage

Preferred

Previous experience in Tier 1 technical support or IT helpdesk roles

Familiarity with remote monitoring and management (RMM) tools

Experience supporting public safety or mission-critical systems

Benefits

Health, dental, and vision coverage

Paid time off

Employee Events & Team-Building

Company

Valsoft Corporation

As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy.

Founded in 2015