Apply on Employer Site

Tubi · 1 day ago

Manager of Account Management

Chicago, IL (Hybrid)

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $143K/yr

6+ years exp

Tubi is a free streaming service that entertains over 100 million monthly active users. They are seeking a Manager of Account Management to lead the Client Services team, focusing on enhancing client work and providing best-in-class service for Fortune 500 clients. This role involves coaching team members, managing client relationships, and ensuring campaign execution excellence.

AdvertisingDigital EntertainmentFilmMedia and Entertainment

Comp. & Benefits

Responsibilities

Lead the day-to-day management of the Central Account Management team, fostering a culture of excellence, accountability, and collaboration

Coach and develop Account Managers and Specialists through regular feedback, 1:1s, and performance reviews—empowering them to deliver best-in-class client service

Partner closely with Account Executives and Sales Leadership to align on revenue goals, client needs, and strategic opportunities across a portfolio of Fortune 500 clients

Gain a deep understanding of each Account Manager’s book of business; balance workloads and optimize team resourcing to ensure efficiency and coverage

Oversee flawless campaign execution, including pacing, delivery, troubleshooting, and billing accuracy, while maintaining operational and process excellence

Collaborate cross-functionally with Sales, Ad Operations, Media Strategy, and Product teams to resolve delivery issues, improve workflows, and roll out new tools or ad formats

Build and maintain strong client relationships—joining key calls for escalations or strategic updates and identifying opportunities for upsell or optimization

Ensure team adoption of national initiatives, new products, and client-facing programs in partnership with the Director of Account Management

Lead onboarding and training for new hires in the New York office, ensuring consistent understanding of process standards and service expectations

Monitor key success metrics such as campaign performance, client satisfaction, team engagement, and SLA adherence to drive continuous improvement and business growth

Qualification

Digital advertisingAccount managementPeople leadershipOnboardingTrainingMultitaskingCommunication skillsProblem solvingOrganizational skills

Required

Bachelor's degree from an accredited university or equivalent work experience

Minimum of 6 years of experience in digital advertising, ideally in account management or client services, an emphasis in the digital video landscape is preferred

Minimum of 2 years of people leadership experience

Demonstrated experience in onboarding and training new team members

Experience working with third party ad servers, measurement companies, and data providers

Strong ability to mult-task and operate in a high pace environment

Highly organized and efficient

Strong written and verbal communication skills

Ability to problem solve and provide proactive, dynamic solutions