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Closinglock · 5 hours ago

Customer Support Representative

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Closinglock is modernizing the real estate world’s way of transferring information and funds. The Customer Support Representative will provide excellent customer service by troubleshooting issues, answering questions, and ensuring customer satisfaction.

FinTechFraud DetectionInformation TechnologyPropTechReal EstateSoftware

Responsibilities

Provide front-line support by responding to internal and external questions within agreed SLAs

Resolve time-sensitive inquiries related to home closings with empathy and attention to detail

Take ownership of customer issues and communicate updates and resolutions

Help customers gain value from our software by understanding their needs and successfully resolving inquiries

Show customers we care by creating a consistent customer experience

Identify solutions for inquiries over phone, email and live chat

Collaborate with development and product to resolve escalated issues

Deliver customer feedback and requests to product

Contribute to internal and external documentation

Assist with updating customer documents to include basic HTML and templating (training provided)

Qualification

Customer support experienceCommunication skillsProblem-solving skillsSalesforce experienceIntercom experienceAnalytical skillsTask prioritizationLearning new technologiesHTML knowledgeInterpersonal skills