Apply on Employer Site

Censis Technologies, Inc. · 5 days ago

Customer Success Manager

California, United States

Full-time

Onsite

Mid Level

$57K/yr - $106K/yr

3+ years exp

Censis Technologies, Inc. is a leader in surgical asset management systems, dedicated to improving operational performance in the sterile processing industry. The Customer Success Manager will engage proactively with customers to drive retention and advocacy, ensuring they achieve their desired outcomes with Censis's products and services.

Health CareMedicalSoftware

Responsibilities

Become the strategic partner for your assigned clients, addressing their goals and recommending proven best practices that maximize their desired outcomes

Regularly review and provide customer health data to identify trends and opportunities and actively address and avoid risks

Provide internal communications regarding customer’s configuration, usage information, satisfaction of the system

Establish and conduct proactive recurring cadence calls with customers that accelerate the adoption of best practice solutions aligned with customer goals and objectives

As the account quarterback, establish and supervise the customer’s adoption, sustainment, and optimal utilization of Censis’s products and services to continually drive incremental value

Guide the customer to the appropriate internal Censis resources available

Schedule proactive on-site visits with customers to foster relationships and better understand each customer’s unique environment

Create and conduct annual Business Reviews with customer leadership teams to drive impactful partnership discussions, align on their vision for continuous improvement, understand key business challenges, and deliver value messaging

Execute contract renewal management workflows, working with our internal teams and external customers to ensure timely renewals

Build and maintain clinical and technical knowledge expertise

Knowledgeable about the workflow solutions and benefits of Censis applications

Actively support funnel growth by generating qualified CS leads based on customer evidence

Actively update required CRM systems and follow cross-functional standard workflows

Be a client advocate, while keeping Censis values and initiatives in mind

Qualification

Customer Success ManagementClinical KnowledgeCensitrac ExperienceAnalytical SkillsCRM ToolsStakeholder InteractionCCSVP CertificationCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

3 years or relevant experience in Sterile Processing Lead or Educator roles, ideally with Censitrac super-user experience

Bachelor's Degree Or equivalent Work Experience Required

CCSVP or higher certification, or able to attain in the first 6 months in role

Experience with interacting with stakeholders in the sterilization, hospital hygiene or operating room fields

Ability to diagnose complex issues, comprehend the full breadth of services, blend them into practical solutions that meet our clients' needs, and articulate them across multiple disciplines

Excellent organizational skills, a high degree of adaptability and the ability to anticipate and respond to changing priorities

Strong communication skills (oral and written) and the ability to use them at several organizational levels. Solid presentation, communications and influencing skills, demonstrated through all forms of communication

Strong analytical, commercial and digital literacy such as Excel, Sharepoint, Oracle, Salesforce.com, and CRM tools

Available to travel approximately 30% of the time