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State of Missouri · 6 hours ago

Customer Support Technician

Jefferson City, MO

Full-time

Onsite

Entry Level

1+ years exp

The State of Missouri is looking for a Customer Support Technician to join the Office of State Courts Administrator. This role involves assisting users with information technology programs, troubleshooting applications, and resolving issues to ensure efficient operations within the Missouri Judiciary.

AgricultureGovernmentInformation Technology

H1B Sponsor Likely

Responsibilities

Fields incoming questions from end users public and use troubleshooting techniques to provide information and solutions

Identifies system issues and communicates all instances where enhancements and issue resolution are required

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem

Communicates application problems and issues to key stakeholders, including management, development teams, end users, and ITS leaders

Qualification

Customer support experienceTroubleshooting techniquesComputer science knowledgeHelp desk ticketing systemCommunication skills

Required

Graduation from an accredited college or university with an Associate's degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas

One year experience in customer support

Additional experience above the minimum stated may be substituted on a year for year basis for the required education

Preferred

Ability to prepare and interpret computer program documentation

General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary

Knowledge with operation of help desk-specific ticketing system

Ability to troubleshoot and resolve routine hardware and/or software problems

Benefits

Defined pension plan

Generous amounts of leave and holiday time

Eligibility for health insurance coverage

Company

State of Missouri

Glassdoor3.2

The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.

Founded in 1820

Jefferson City, Missouri, USA

10001+ employees

http://mo.gov

H1B Sponsorship

State of Missouri has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)