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Bridgepoint Consulting · 2 weeks ago

NetSuite Senior Consultant, Managed Services

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $125K/yr

3+ years exp

Bridgepoint Consulting, an Addison Group Company, is a leading management consulting firm that helps companies throughout their business lifecycle. The Senior Consultant for Managed Services will support multiple customers, focusing on customer onboarding, ongoing relationships, project management, and optimization to ensure client success.

ConsultingFinanceLegal

Growth Opportunities

No H1B

Hiring Manager

Fallon Bottone

Responsibilities

Facilitate new customer on-boarding

Facilitate knowledge transfer from project(s) and implementation(s)

Gather and organize documentation support

Create training/support documentation, and drive end-user training to promote user adoption

Partner with business administrators and SMEs to ensure long-term customer success

Serve as customer’s lead consultant, primary in some instances

Efficient and timely customer communication

Maintain awareness of customer budgets and assist in client communications

Escalate customer needs

Define on-going project and support model scoping

Assess incoming ticket requests and identify resource requirements

Ensure ticket resolutions and milestone efficiencies and metrics

Participate in strategic planning sessions and follow-ups

Evaluate root cause and develop solutions for client break/fix requests

Identify optimization opportunities within client instances

Support customers with instance strategy and maintenance

Facilitate migration strategies through resource training

Build reports, saved searches and dashboards that provide comprehensive and forward-looking Business Intelligence

Prepare current and to-be process documentation that presents the strategy, architecture, and design of the proposed solution that effectively addresses these requirements

Provide consulting expertise utilizing industry experience, apply best practices, and leverage a pragmatic mindset to facilitate clients’ most complex requirements

Partner with internal and external representatives on additional product offerings and opportunities

Partner with team members on quarterly business initiatives and product development

Partner with Advisory for customer and product transitions and continuity

Participate in customer health and staffing efforts company-wide

Participate in prospective and existing customer sales cycles

Provide ongoing training and development to new consultants

Work and communicate effectively with cross-functional team members

Qualification

NetSuite Certified ERP ConsultantNetSuite Certified SuiteFoundationsAccounting knowledgeBusiness Intelligence reportingProject managementProblem-solving skillsInterpersonal skillsCommunication skillsPresentation skillsSelf-motivatedTeam collaboration