Fidelity Bank · 2 months ago
Senior UX Researcher
Durham, NC
Full-time
Hybrid
Mid, Senior Level
2+ years expFidelity Bank is looking for a Senior UX Researcher to join their User Experience Research Team. In this role, you will conduct qualitative and quantitative research to inform and inspire design decisions that help users achieve their financial goals.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives
Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively
Execute project work in collaboration with your manager and team
Share insights & recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes
Contribute to the UX Research community by participating in initiatives that improve our practices and processes
Qualification
Required
2+ years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred
Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
Familiarity with the Jobs to Be Done framework
Ability to recommend appropriate research method & approach, based on objectives and constraints
Ability to rapidly scope, execute, and deliver results with assistance from manager & team
Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways
Curiosity and confidence to ask questions that will uncover stakeholders' true research needs
Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content
Ability to pivot in a complex environment
Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team
Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase