Clearwater Analytics (CWAN) · 4 days ago
IT Team Lead
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expClearwater Analytics is seeking an IT Support Specialist to provide technical support in their Chicago office. The role involves supporting over 200 users with hardware issues, managing Microsoft Intune, and administering Azure services and Active Directory tasks.
AccountingAnalyticsData IntegrationInsurTech
Responsibilities
Proven experience as an IT Support Specialist or similar role
Strong hardware knowledge, particularly with laptops, including memory and processor issues
Familiarity with Microsoft Intune in an administrative capacity
Proficient in Microsoft Outlook and Exchange within a 365 environment
Knowledge of Azure administration, including MFA and user group management
Experience with on-prem Active Directory administration
Basic PowerShell experience
Familiarity with Apple Business Manager and Jamf administrative tasks
Assembles workstations including mechanical standing desks
Unboxes and organizes inventory items
Receives and organizes inventory while maintaining inventory tracking system
Installs IT equipment inclusive of TVs
Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team
Responds to escalated employee issues and incidents in a proactive, timely fashion
Qualification
Required
Provide technical support to a team of 200+ users in an office environment
Troubleshoot and perform hardware repairs, including laptop memory replacement, processor troubleshooting, and warranty replacements
Administer Microsoft Intune, including: Packaging applications for deployment, Managing hardware by wiping and locking devices, Onboarding devices through Autopilot and manually adding them as needed
Support Microsoft Outlook within the 365 environment, which includes: Mail trace investigations, Building and managing distribution lists, Troubleshooting Exchange-related issues
Administer Azure services, including: Multi-Factor Authentication (MFA) resets, Session resets for users, Creation and management of user groups
Manage on-prem Active Directory tasks such as: Group creation, User membership management and permissions
Utilize basic PowerShell for investigative purposes, such as: Retrieving IP addresses, Locating DNS information, Analyzing network connections
Administer Apple Business Manager and Jamf, including: Packaging applications, Locking devices, Resetting Jamf passwords
Experience with networks, firewalls/security, and operating systems
Ability to lift 50 pounds safely
Self-motivated and Self-organized
Basic mechanical aptitude
Ability to troubleshoot first tier computer hardware and software issues
Excellent attention to detail and strong documentation skills
Outstanding verbal and written communication skills
Strong organizational and interpersonal skills
Exceptional problem-solving abilities
Collaborates well with other teams
Proven experience as an IT Support Specialist or similar role
Strong hardware knowledge, particularly with laptops, including memory and processor issues
Familiarity with Microsoft Intune in an administrative capacity
Proficient in Microsoft Outlook and Exchange within a 365 environment
Knowledge of Azure administration, including MFA and user group management
Experience with on-prem Active Directory administration
Basic PowerShell experience
Familiarity with Apple Business Manager and Jamf administrative tasks
Assembles workstations including mechanical standing desks
Unboxes and organizes inventory items
Receives and organizes inventory while maintaining inventory tracking system
Installs IT equipment inclusive of TVs
Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team
Responds to escalated employee issues and incidents in a proactive, timely fashion
Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support
3+ years of relevant experience
Benefits
Business casual atmosphere in a flexible working environment
Team focused culture that promotes innovation and ownership
Access cutting edge investment reporting technology and expertise
Defined and undefined career pathways allowing you to grow your own way
Competitive medical, dental, vision, and life insurance benefits
Maternity and paternity leave
Personal Time Off and Volunteer Time Off to give back to the community
RSUs as well as employee stock purchase plan and 401k with match
Work from anywhere 3 weeks out of the year
Company
Clearwater Analytics (CWAN)
Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets.
1001-5000 employees
H1B Sponsorship
Clearwater Analytics (CWAN) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (17)
2023 (15)
2022 (22)
2021 (11)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$1.97B2025-12-21Private Equity
2025-12-21Acquired
2025-05-12Post Ipo Equity· $261.81M
Leadership Team
Sandeep Sahai
CEO
James Cox
Chief Financial Officer
Recent News
Company data provided by crunchbase