Texas A&M University · 2 months ago
Customer Service Associate III
Laredo, TX
Full-time
Onsite
Mid, Senior Level
$14.43/hr - $14.43/hr
5+ years expTexas A&M International University is seeking a Customer Service Associate III to provide general information, administrative support, and customer service. The role involves supervising customer service staff, overseeing records management, and resolving customer problems and complaints.
Higher Education
Responsibilities
Supervises daily service area activities. Provides training and advice to other support personnel
Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures
Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office
Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents
Qualification
Required
High school diploma
Five years of related experience
An equivalent combination of education and experience may be considered
Knowledge of word processing, spreadsheet, and database applications
Ability to multitask and work cooperatively with others
Strong verbal and written communication skills
Strong customer service skills and detail-oriented
Evening and weekend work may be required
Position requires on campus, face-to-face interactions
Position requires maintaining a regular schedule of attendance on campus and in the workplace
Preferred
Bachelor's degree preferred
Experience providing responsible office/secretarial support and assistance in a higher education setting
Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools
Bilingual English-Spanish
One to two years of experience in customer service
Experience working with sensitive or confidential information
Company
Texas A&M University
Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.
10001+ employees
H1B Sponsorship
Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (322)
2024 (292)
2023 (214)
2022 (207)
2021 (109)
2020 (141)
Funding
Current Stage
Late StageLeadership Team
Jen Sommers, M.Ed.
Spectrum Living Learning Community Co-Founder
Greg Hartman
Chief Operating Officer and Senior Vice President for Strategic Partnerships, Texas A&M University,
Recent News
Research & Development World
2025-10-07
Medical Xpress - latest medical and health news stories
2025-10-06
2025-10-04
Company data provided by crunchbase