Abacus! ยท 1 week ago
Customer Service Specialist
Springfield, MO
Full-time
Hybrid
Mid LevelAbacus! is an independent, full-service accounting and advisory firm seeking a Customer Service Specialist to join their team. The role involves resolving IRS and state tax notices, supporting clients through audit processes, and ensuring full tax compliance while serving as a liaison between clients and tax authorities.
Bookkeeping and PayrollConsultingHuman Resources
Responsibilities
Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution
Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits
Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies
Conduct technical research to develop compliant responses and identify resolution opportunities
Identify and apply for penalty abatements, tax relief programs, and settlement options
Maintain accurate records of tax notice responses, resolutions, and client communications
Collaborate with internal departments to support integrated tax resolution strategies
Recommend and implement process improvements for handling tax notices and audit cases
Educate clients on notice triggers and compliance practices to prevent recurring issues
Utilize tax software and digital tools to manage client cases efficiently and compliantly
Qualification
Required
Detail-oriented
Experienced in audit defense
Skilled in delivering proactive, compliant solutions to reduce clients' tax burdens and improve their overall financial stability
Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution
Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits
Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies
Conduct technical research to develop compliant responses and identify resolution opportunities
Identify and apply for penalty abatements, tax relief programs, and settlement options
Maintain accurate records of tax notice responses, resolutions, and client communications
Collaborate with internal departments to support integrated tax resolution strategies
Recommend and implement process improvements for handling tax notices and audit cases
Educate clients on notice triggers and compliance practices to prevent recurring issues
Utilize tax software and digital tools to manage client cases efficiently and compliantly
Analyze and respond to federal and state tax notices with precision and in compliance with current regulations
Serve as the primary contact with tax authorities, representing client interests in audits, correspondence, and negotiations
Prepare supporting documentation and coach clients through audit-related processes and expectations
Use authoritative tax research tools to develop defensible strategies and support responses
Identify opportunities for penalty relief and manage the preparation and filing of abatement requests
Maintain detailed records of all correspondence, filings, and outcomes to meet compliance requirements
Partner with tax, legal, and financial departments to provide a holistic, client-focused resolution experience
This position has no supervision responsibilities
This is a full-time hourly non-exempt position
While performing the duties of this job, the employee works normal office hours (with guilt-free flexibility)
Some weeks over 40 hours will be required
Based in Springfield, MO, but also serve employees in all Abacus! physical locations and those working remotely
Preferred
Bachelor's degree in Accounting, Finance, or a related field
Enrolled Agent
Company
Abacus!
An award-winning firm that believes people deserve better.
Founded in 1989
51-200 employees
H1B Sponsorship
Abacus! has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Andrea Battaglia
CXO - Chief Excellence Officer
Bill Dunton
Partner
Company data provided by crunchbase