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D.R. Horton · 2 months ago

IT Technician I

TX-Austin

Full-time

Onsite

Entry Level

2+ years exp

D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for an Information Technology Technician I for their Financial Services Information Technology Department. The right candidate will provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem resolutions.

ConstructionFinanceProperty DevelopmentReal Estate

Responsibilities

Responds to telephone calls. Remedy tickets and emails for technical support

Records all problems reported and resolutions within the Remedy tracking system

Deploys new desktops, laptops, printers, phones, and other hardware

Evaluates PC software

Install/Update PC software and hardware (i.e. McAfee virus scanning software)

Images existing machines for redeployment

Troubleshoots all user-end type problems

When needed, consults with Level II IT Technicians

Travel may be required

Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk

Qualification

CompTIA A+MCPPC hardware experiencePC software experienceWindows 2000LAN literacyAnalytical skillsService-orientedOrganizational skills

Required

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Two or more years of PC hardware and software experience

Must be knowledgeable of Windows 2000

Must be PC and LAN literate, detail oriented with good analytical and organizational skills

Must be service-oriented and enjoy working with both technical and people related issues