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Guild Mortgage · 4 months ago

Branch Administrative Assistant

Houston, TX

Full-time

Onsite

Entry Level

$12.29/hr - $18.43/hr

2+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing. The Branch Administrative Assistant plays an important role by performing various administrative functions, supporting the branch office, and ensuring excellent customer service.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Welcome visitors by greeting them, making sure they are comfortable, and directing them to the appropriate party

Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed

Maintain up-to-date employee directory

Provide assistance to Branch Manager and Branch Operations Manager as needed

Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure

Assist in the preparation and delivery of mailings as needed

Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues

Assist walk-in applicants by handing out employment applications and directing them to Guild’s employment website

Perform general clerical duties and office support, to include, but not limited to photocopying, faxing, mail distribution and filing

Make copies and prepare other deliverables for meetings and marketing campaigns

Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc

Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies

Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed

Perform other duties as assigned

Qualification

Microsoft WordMicrosoft ExcelCustomer serviceBilingual (Spanish)Data entryOrganizational skillsCommunication skillsBasic video skillsSocial media knowledgeDiplomacyTactAttention to detail