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Techtronic Industries - TTI · 22 hours ago

Bilingual Customer Support Associate

Anderson, SC

Full-time

Onsite

Entry Level

1+ years exp

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories. They are seeking a Bilingual Customer Support Associate to respond accurately to consumer calls, verify warranty coverage, and resolve issues while maintaining a professional demeanor.

Consumer GoodsE-CommerceIndustrialMachinery ManufacturingManufacturingReal Estate

Responsibilities

Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures

Verify and authorize warranty coverage for all callers

Provide helpful direction to callers dealing with warranty & non-warranty service

Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy

Provide callers with location to purchase parts & receive repair service

Work with internal customer on warranty claims, stock issues, lost or damaged freight

Enter orders, provide pricing and stock availability and status of order to all customers

Other duties as assigned

Qualification

Bilingual in English & SpanishCustomer service experienceMicrosoft WordMicrosoft ExcelPhone skillsWrittenVerbal skillsHandle stress

Required

Must be Bilingual in English & Spanish

High School Education or equivalent

Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience

Strong written and verbal skills

Ability to communicate well with callers using a clear understanding voice

Ability to professionally handle irate callers and high stress situations

Excellent phone skills

Ability to satisfy consumers and end users with minimal request for management intervention

Proficient with Microsoft Word and Excel, Access would be a plus

Benefits

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Company

Techtronic Industries - TTI

Glassdoor3.3

Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology.

Founded in 1985

Kwai Tsing, New Territories, HKG

10001+ employees