Sharebite · 2 months ago
Customer Care Associate, Group Orders
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $54K/yrSharebite is the leading food ordering platform built for companies to feed their employees. As a Customer Care Associate, Group Orders, you will ensure the highest level of support for Group Order clientele by resolving order-related issues and overseeing the execution of daily Group Orders.
B2BCateringDeliveryDelivery ServiceEnterprise SoftwareFood DeliveryOffice AdministrationProfessional ServicesSubscription Service
Responsibilities
Work directly with our restaurant partners to resolve real-time order-related issues
Respond to customer emails & phone calls in a fast-paced, time-critical manner
Ensure that Group Order operations, procedures, and systems are adhered to
Constructively handle or supervise order escalations and customer complaints
Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth
Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations
Qualification
Required
Excellent phone skills - you feel comfortable and confident with on-the-phone work
Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner
Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis
Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails
Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
Benefits
Equity
Multiple health insurance options
A wide range of benefits
A daily meal stipend
Company
Sharebite
Sharebite is an employee meal benefits platform built for the modern workforce, including office, remote, and hybrid teams.
Founded in 2017
51-200 employees
H1B Sponsorship
Sharebite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$76.45MKey Investors
ProsusLafayette Square
2024-02-21Series Unknown· $13.55M
2022-06-28Series B· $39M
2021-05-25Series A· $15M
Leadership Team
Dilip Rao
CEO | Co-Founder
Ahsen Saber
Co-Founder, VP of Business Operations & Customer Success
Recent News
2025-12-10
Crunchbase News
2025-11-20
Tech Funding News
2025-10-20
Company data provided by crunchbase