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DSV - Global Transport and Logistics · 1 day ago

Customer Service Rep - 1st shift

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

DSV - Global Transport and Logistics is a leading provider of global solutions within transport and logistics. The Customer Service Employee will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences by assisting customers with inquiries and resolving issues efficiently.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner

Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings

Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed

Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment

Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries

Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution

Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution

Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively

Qualification

Customer ServiceInventory ManagementProblem SolvingCommunication SkillsSafety Compliance

Required